Frequently asked questions

General

WHO IS A STUDENT?

A student is an individual who is currently studying towards a degree at a college or university, and is looking to complete a one-off job or project for a job poster (business) to gain degree relevant experience. We also cater for recent Graduates up to 12 months after graduation.

WHO IS A JOB POSTER?

A job poster is a trusted business who posts a one-off job or project to be completed by a student. The Business must be a limited company, visible on companies house.

WHEN IS THE UDRAFTER FEE CHARGED?

Udrafter operates on a subscription basis. Our subscription packages are Starter, Growth, Scale-up and Enterprise subscriptions. These are paid monthly or yearly. Udrafter payroll is run weekly and includes the hourly rate paid to the student,deductions and a small service charge.

WHAT TYPE OF JOBS CAN I DO ON UDRAFTER?

Udrafter offers a wide range of different one-off jobs and projects for students. We specialise in offering students jobs that are degree relevant. For example, digital marketing, foreign languages, mechanical engineering, accounting, law, computer science and many more.

WHAT KIND OF JOBS ARE AVAILABLE?

Our aim is to provide students with opportunities that are degree relevant so can use the skills you have learned from university and put them into practice in a real working environment. Udrafter offers a wide variety of jobs. This includes social media management, digital marketing e.g. SEO, graphic design, accounting, mechanical engineering, photography, computer programming, the list goes on!

WHAT IS UDRAFTER?

Udrafter (The University Draft) is a student workforce platform where businesses get on demand access to student talent and students get paid for completing degree- relevant projects.

WHAT HAPPENS IF A STUDENT DOESN’T SHOW UP?

If a student does not show up then a job poster should contact the student via the direct messaging function to try and resolve the issue between them. Job posters should notify Udrafter of the situation if the student fails to respond.

How can I use Udrafter for work experience?

Udrafter was created to give students relevant work experience opportunities that fit around their busy university schedules. Each job that you complete through Udrafter is recorded a registered in your account.As soon as you finish university or begin to look for a graduate job interview, you can use your Udrafter work experience information which will detail all of the hours you have worked, and the categories of work you have completed. This can be a useful addition to your C.V. which we believe will set you apart from other candidates. So, what are you waiting for?

HOW AND WHEN DO I GET PAID?

All Udrafter students will receive a payslip for any hours approved a week in arrears Udrafter students will be paid  through a BACS transfer directly to your bank. This means that you no longer have to worry about submitting your own national insurance or tax payments as we take care of this for you.

AM I ELIGIBLE TO SIGN UP TO UDRAFTER?

Students

• All students registering with Udrafter must have the right to work in the UK. Students must therefore have UK, EU, EEA, Swiss citizenship or have Indefinite Leave to Remain. All students must come in to complete right to work checks before you can complete jobs. This can be arranged here: https://calendly.com/udrafter1/right-to-work-checks.
• Unfortunately, we are unable to accept students on a Tier 4 Visa at this time. We are working towards making Udrafter available to Tier 4 students.
• Students must also have a valid university or college matriculation number and email address in order to sign up to Udrafter.
• A valid form of photo ID is also required for ID verification when completing jobs.

Businesses

• All businesses must be a legitimate trading business entity in the United Kingdom.
• All businesses must have a valid Companies House Number and representative signing up on behalf of the business.
• Businesses must have an active company bank account where funds can be transferred.

Account & Profile

HOW DO I INPUT MY EMPLOYEE DETAILS?

If you click on settings then on employee details you can update your details here such as your bank account, address and more.

I FORGOT MY PASSWORD, HOW DO I RESET IT?

On the login screen, select “forgot my password” and follow the steps shown.

HOW DO I UPDATE MY PROFILE?

Click on the dashboard tab which can be found on the bottom right hand side of the screen. Here you will see an option to Edit Profile, Qualifications, and Work Experience. Once you have added the necessary information you can save your profile

HOW DO I SIGN UP?

You can download the Udrafter app from the Apple App Store or Google Play Store for Android. You can also visit www.udrafter.com. Simply click on the link, select whether you are a student or a job poster and follow the registration steps.

Post a job

MY OFFER HAS BEEN ACCEPTED, WHAT'S NEXT?

You will be able to message the student through the inbox messaging function if there are any further details you require before the work is carried out. Once the student arrives to complete the job, you must ask them to present their student ID to verify that their profile matches their ID.

IS THERE ANYTHING I SHOULD WATCH OUT FOR WHEN APPLYING FOR JOBS?

• Look out for job posters posting jobs to be completed at strange times of the day.
• Be wary of unusually high pay rates for jobs and for jobs that are asking for someone immediately.
• Jobs that are not relevant to your degree such as deliveries, moving boxes, odd jobs like cleaning, academic proofreading or tutoring. These jobs are not supported on Udrafter and will be removed.

HOW CAN I CANCEL/CHANGE MY OFFER?

A business is the only entity who can cancel any given job. The cancel features can be found by clicking on the job in which you wish to cancel and selecting the cancel job button. From here you will follow the cancellation procedure steps. Businesses should refrain from deleting the project completely without informing students or applicants as to why you are cancelling the project.

HOW DO I MAKE A JOB OFFER TO A STUDENT?

Simply select a student profile from your list of applications on your project post, scroll to the bottom of the page and select Offer Job. The student will then receive a notification that you have made them an offer for the job to be completed, where they can choose to accept or reject the offer.

HOW DO I CHOOSE THE CORRECT STUDENT FOR MY JOB?

Great news! Your project is getting a lot of applications. We recommend reviewing the students profile, including reviews, qualifications and work history to ensure the student is the right person for the job. You can also get a better sense if they are the right fit by using the messaging function to ask them questions or set up a call.

If you share your own personal information (email, address, phone number, social media) on Udrafter with a student or employer you do so at your own risk.

I POSTED MY JOB, WHATS NEXT?

Once your project  has been posted it then becomes live on the projects list for students to view and apply. You will be notified when each student applies. You can then review their profile, qualifications and work history as well as message them using the message function.

WHAT SHOULD I DO WITH EXPIRED JOBS?

Live jobs will expire once the start date of the project has passed - this means the project is not visible to students. To make the job visible again to students you must edit the projects start date to a day in the future.

HOW DO I KNOW HOW MUCH TO PAY THE STUDENT?

Udrafter is a platform that gives job posters an opportunity to have greater budgetary flexibility in their business. Whilst we give job posters an opportunity to set their own rate of pay for a student completing work, there are certain legal requirements we need to adhere by. The minimum rate allowed to be posted on Udrafter is £8.50 per hour. This is in line with the National Living Wage in Scotland and Udrafters obligation to provide students with a fair wage for the work they complete.

Current trending hourly pay for students and graduates ranges between £10-£15 per hour.

HOW DO I POST A JOB?

Click on the add job button in your profile. Here you can add the title, job description, dates, pay rate, number of hours, the address and an additional information. Once you are happy with all of the information you have provided you simply click the add button at the bottom. Once this is done your job will become live for students to apply.

Communication

HOW DO I SEND A PRIVATE MESSAGE?

As a business you can only send private messages to students who send you a message first or apply to your project. As a student you can send employers private messages before and after you apply to their project.

HOW DO I UPDATE MY NOTIFICATIONS & EMAIL ALERTS?

You can update your Udrafter notifications via the settings tab. 


Technical issues

THE APP IS NOT WORKING WHAT SHOULD I DO?

Complete the same steps as above, and contact Udrafter Customer Support if the issue continues.

I SELECT A BUTTON AND THE SCREEN GOES BLANK?

Sometimes there maybe an issue with your browser - try clearing your browsing history and cache first, log out of your account and close the browser. Restart the web page and re-enter your login details.


If this issue still persists then please contact Udrafter Customer Support info@udrafter.com

OR 

Chat to a member of our staff via live chat on our website homepage www.udrafter.com

Insurance & Tax

TAX FOR STUDENTS

All students are run through Udrafter Payroll which makes sure any money you are paid from employers can be legally taxed. 

Insurance for Students

All students are covered for public liability and professional indemnity insurance at £2m and £5m respectively. 

Payments

MY CARD PAYMENT DIDN'T GO THROUGH

Please make sure you have sufficient funds in your account and that your card has not expired. If you are using a credit card please ensure that you have not reached your spending limit for the month. If you are still having issues please contact Udrafter support at info@udrafter.com

WHY CAN'T I ADD MY BANK CARD?

Please make sure you have sufficient funds in your account and that your card has not expired. If you are still having issues please contact Udrafter support at info@udrafter.com


WHEN WILL I RECEIVE THE FUNDS?

Students will receive their project payment 7 days in arrears from the hours approval date which happens every Friday. 


HOW DO I GET A PAYMENT INVOICE?

Payment invoices are sent automatically to your registered email address when payment is taken for students pay and monthly/annual subscription payments


THE JOB IS COMPLETE, HOW CAN I GET/SEND PAYMENT?

As a business you will receive progress updates from the students who are assigned to your project. With the progress updates you will also receive students tracked hours they have worked on a given day. Students are paid as soon as the tracked hours have been approved by the business every Friday.


As a student you will need to track the hours you work via the online time tracker. If you do not track your hours you do not get paid. 


HOW TO I MANAGE MY PAYMENT SETTINGS?

For students you can change your bank account details in settings under employee details. For businesses this can be found in the settings under the update card details tab.

HOW WILL PAYMENTS BE PROCESSED?

All payments are handled through Udrafter Pay. We use a third party payment system called Stripe which transfers all funds to be paid to students electronically. When you register with Udrafter you will be asked to save your card details before you can post a project as a business or accept an offer as a student.

Reviews

WHAT ARE THE UDRAFTER REVIEW GUIDELINES?

The following are not supported on Udrafter:

  • Reviews which do not relate to the work carried out by the student.
  • Posting racist, discriminatory, defamatory, derogatory, and offensive content (also includes trolling and taunting).
  • Posting harmful or illegal content.
  • Content which violates a person's privacy such as revealing personal information or their identity.

HOW DO I LEAVE A REVIEW?

When a job offer is accepted and the work has been completed by the student, both the student and job poster will be prompted to post a review.


HOW DO REVIEWS WORK?

Reviews are posted by students and job posters to increase the quality of students completing work for businesses and standard of working environment from businesses.


Safety

HOW DO I KEEP SAFE USING UDRAFTER?

At Udrafter we want to make sure that all users are safe and feel safe when a student completes work for a job poster. Here are some general rules for staying safe:

  • Try to use common sense and instincts in any situation - if something does not feel right or seems unsafe or dangerous, then make sure you can call a close friend or family member.
  • Make sure you tell a friend or family member where you will be and for how long so they know where you are.
  • If for any reason you feel uncomfortable completing a job for a job poster then please make them aware of how you are feeling and leave the premises. Contact Udrafter on the following number as soon as possible to alert customer services of this issue.
  • Make sure that any cash and personal belongings are kept out of sight.
  • Ask the business to show you their Udrafter account.
  • Ask the student to present their student ID upon arrival to verify their identity.

Ask the individual who is representing the business to present their ID upon your arrival to verify their identity.

Changes & cancellations

I DONT AGREE WITH THE CANCELLATION REASON WHAT SHOULD I DO?

If you do not agree with the cancellation reason you can raise a dispute or get in touch with Udrafter Support (info@udrafter.com) where we will be able to investigate the situation further.


I HAVE RECEIVED A CANCELLATION NOTIFICATION WHAT SHOULD I DO?

If a job poster cancels a job you will be notified of the cancellation. You will be able to view the reason for the job being cancelled.


WHAT IF THE STUDENT IS THE REASON FOR THE CANCELLATION?

Unfortunately, this scenario may arise from time to time. If the student decides they can no longer complete work prior to the job starting, then a job poster must cancel the job via the cancel job button. From here you will be able to submit the reason for cancellation and follow the cancellation process. You will then be able to offer the job to another student who previously applied.

WHAT SHOULD I DO IF A STUDENT CANCELS?

We are really sorry if this has happened to you and sometimes it will happen due to unforeseen circumstance. If the student cancels or does not show up then inform them that you are cancelling the job via the messaging function. Select the job you would like cancelled and then choose the cancel job option which will take you through the cancellation process. You can then repost the project to get a replacement student to complete the project.

HOW DO I CANCEL A JOB?

Select the job you wish to cancel and at the bottom of the screen select the cancel job option. Continue to follow the cancellation process, and this will remove you your job from the list once Udrafter has confirmed that the reason for cancelling is appropriate.


WHAT SHOULD I DO IF THE STUDENT ISNT RESPONDING TO MY MESSAGES?

We would suggest that you wait at least 24-48 hours for a response from the student. When they reply you can continue to complete the job on the specified date or you could reschedule if the timings no longer work for either of you.

If they do not respond then please get in touch with Udrafter support to resolve this issue - info@udrafter.com 

If the issue cannot be resolved you can repost the project live for hundreds of other students who are available to complete your job.


HOW LONG WILL MY REFUND TAKE?

Refunds will be paid back within 2-5 days from the approval of a refund claim.

HOW DO I RESCHEDULE A JOB?

Navigate to the ‘my jobs’ tab from the drop down menu, select the pencil icon to edit the project start date, end date, location and description.

Community guidelines

WHAT HAPPENS WHEN I BREACH THE UDRAFTER COMMUNITY GUIDELINES?

You will be notified if you have breached the community guidelines and your account will be placed with restrictions, and or deactivated for a period of time. In serious legal or criminal circumstances your account may be removed completely.


Other

WHEN I MEET A STUDENT, HOW DO I KNOW THEY ARE WHO THEY SAY THEY ARE?

When a student arrives to complete a job they must present their student ID for verification against their account. Udrafter facilitates the connection between a job poster and student - we complete right to work and education checks, but we advise businesses ask the students to present their student ID as part of a formal engagement process. 


WHAT IS UDRAFTERS DISPUTE PROCESS?

  • A job poster can raise a payment dispute within 48 hours after the end date of the job. This dispute feature can be found by selecting the live job. Udrafter will then review the reason for the dispute and will investigate the evidence used in the claim to come to a resolution.
  • All users may raise issues or concerns to Udrafter if a user has posted something inappropriate or a users behaviour breaches the User Guidelines. Contact info@udrafter.com

I HAVE A PROBLEM WITH MY JOB POSTER - WHAT CAN I DO?

We recommend that if you have a problem with your job poster, you communicate this with them and try to resolve the issue amicably. If this does not work then we recommend that you get in touch with the Udrafter customer service team info@udrafter.com.


HOW CAN I MAKE SURE MY JOB GOES WELL?

Recommended Actions

  • Make sure you provide as much detail as possible regarding a job description for a job you are posting as a business. Equally, be detailed about the skills you have as a student.
  • Ask Questions: No question is a stupid questions so make sure you know the full facts before making an offer on a job or accepting a job offer.
  • Don’t cancel a job last minute (i.e. on the day of the job). Give at least 48 hours notice if it is absolutely necessary that you cancel the job.
  • Add more hours to a project if its taking longer than expected. 

Not Recommended

  • Underestimate the amount of work to be done and the pay rate you will set for a student to complete the work.
  • Post a job that goes against the rules of the Udrafter User Guidelines.
  • Turning up late or cancelling at the last minute. 

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